Tue. Jun 18th, 2024

Changing your banking details for the SRD R350 grant

Changing your banking details for the SRD R350 grant through the South African Social Security Agency (SASSA) is an important process that requires careful attention to detail. Whether you’ve switched banks, moved to a new location, or simply want to update your information, this guide will walk you through the steps to ensure a smooth and successful update.

Access the SASSA Official Website

The first step is to visit the official SASSA website at srd.sassa.gov.za. This can be done through your internet browser on a computer, tablet, or smartphone.

Create or Log In to Your Account

If you already have an account on the SASSA web portal, log in using your username and password. If you’re a new user, you’ll need to create an account. Follow the instructions provided on the website to set up your account. Make sure to have your details and SRD grant information on hand.

Navigate to the “Change Banking Details” Section

Once logged in, look for the option labeled “Change Banking Details” on the website’s menu or dashboard. Click on this option to proceed to the next step.

Verify Your Identity

To ensure security and prevent unauthorized changes, you’ll need to verify your identity. Depending on your status, whether you’re an asylum seeker, special permit holder, or South African citizen, you’ll be asked to provide specific details. Asylum seekers and special permit holders may need to provide their file number, passport number, and cell phone number. South African citizens will need to provide their 13-digit bar-coded ID card number.

Receive and Respond to Verification SMS

After providing your identity details, you’ll receive a verification SMS on your registered phone number. This SMS will contain a secure link that you need to click on to proceed with the bank detail update process. Make sure to follow the instructions provided in the SMS carefully.

Select Preferred Payment Method

Once you’ve verified your identity, you’ll be prompted to choose your preferred payment method. You can opt for bank payment, Post Office outlet collection, or a cash-send service. Since you’re updating your banking details, select the bank payment method.

Related Articles:

Provide Updated Banking Details

After selecting the bank payment method, you’ll need to provide your updated banking details. This includes your bank account number and any other required information. Ensure that the bank account provided is in your name, as SASSA cannot make payments to another person’s account.

Review and Submit Details

Before submitting your updated banking details, carefully review all the information you’ve provided. Double-check the accuracy of your bank account number and other details to avoid any payment issues. Once you’re confident that everything is correct, proceed to submit your details.

Wait for Verification and Approval

After submitting your updated banking details, SASSA will need time to verify and approve the changes. This process typically takes 5 to 7 business days, but it may vary depending on the volume of applications. During this time, keep an eye on notifications from SASSA on your registered phone number for updates.

Check for Confirmation

Once SASSA approves your updated banking details, you’ll receive a confirmation SMS on your registered phone number. You can then log back into the online web portal to verify that the changes have been applied successfully.

Follow-Up if Necessary

If you don’t receive any confirmation after seven business days, log in to the portal to check the status of your banking details. If they haven’t been updated, you can contact the SASSA call center or visit the nearest SASSA office for assistance.

By following these steps, you can ensure that your SRD R350 grant is paid into the correct bank account. If you encounter any issues during the process, don’t hesitate to reach out to SASSA for help.