Fri. Jun 21st, 2024

Check Status Appeal For SASSA And Its Procedure

SASSA SRD Grant Appeal Process
The South African Social Security Agency (SASSA) provides the Social Relief of Distress (SRD) grant to support individuals in need. If your application for the SASSA R350 grant is denied, you have the right to appeal the decision. This guide outlines the appeal process in detail, helping you understand how to navigate and potentially overturn the denial of your grant application.

SASSA R350 Grant
The SASSA SRD grant, also known as the R350 grant, is a temporary relief measure aimed at assisting unemployed South Africans who do not receive any other form of income or social grant. The grant amount is R350 per month, and it was introduced as a response to the economic impact of the COVID-19 pandemic.

READ MORE: Tracking Application Status Method For Social Relief of Distress Grant

Eligibility Criteria
Before delving into the appeal process, it’s crucial to understand the eligibility criteria for the SASSA SRD grant:

Age: Applicants must be between 18 and 60 years old.

Unemployment: Applicants should not be receiving any other income or social grants.

Residency: Applicants must be South African citizens, permanent residents, or refugees registered with Home Affairs.

COVID-19 Impact: The grant specifically targets those affected by the economic downturn due to the pandemic.

Reasons for Grant Denial
Common reasons for the denial of the SASSA SRD grant include:

Incomplete Application: Missing or incorrect information.

Income Discrepancies: Evidence of other income sources.

Eligibility Misunderstandings: Misinterpretation of eligibility criteria.

How to Appeal the SASSA SRD Grant Decision
If your application is denied, you can appeal the decision through the following steps:

Step 1: Review the Rejection Reason
First, understand the specific reason your application was denied. This information is usually provided in the rejection notification from SASSA.

Step 2: Prepare Your Appeal
Gather any additional documents or information that support your case. This may include proof of unemployment, affidavits, or corrections to previous errors in your application.

Step 3: Submit Your Appeal
Appeals can be submitted online through the SASSA SRD grant portal. Follow these steps:

Visit the SASSA SRD website and navigate to the appeals section.

Log in using your ID number and the phone number used in your application.

Complete the Appeal Form by providing the necessary details and uploading supporting documents.

Step 4: Await the Outcome
After submission, your appeal will be reviewed by SASSA. This process can take some time, so please be patient. You will receive notification of the outcome via SMS or email.

SASSA SRD Key Points to Remember

Accurate Information: Ensure all information provided in the appeal is accurate and complete.

Documentation: Attach relevant supporting documents to strengthen your appeal.

Timeliness: Submit your appeal promptly to avoid missing deadlines.

Quick Details

Aspect Details

Grant Amount R350 per month

Eligibility Age 18 – 60 years

Residency Requirement South African citizens or permanent residents

Appeal Submission Online through SASSA SRD portal

Notification SMS or email

Common Denial Reasons Incomplete application, income discrepancies


How long does the appeal process take? The duration varies, but SASSA aims to resolve appeals within 30 to 60 days.

Can I appeal more than once? Yes, if your initial appeal is denied, you can submit additional appeals with new information or corrections.

What if I don’t receive a response? If you do not receive a response within a reasonable time, contact SASSA customer service for an update.

Can I appeal if I made a mistake in my original application? Yes, appeals can be made to correct mistakes or provide additional information that supports your eligibility.

Is there a deadline for submitting an appeal? Yes, appeals should be submitted within 30 days of receiving the rejection notification.


Navigating the SASSA SRD grant appeal process can be daunting, but understanding the steps involved and ensuring accurate and complete submissions can increase your chances of success. If you find yourself denied the grant, take immediate action by reviewing the reason for denial, preparing necessary documents, and submitting a well-supported appeal. By following this guide, you can better position yourself to receive the financial support you need during challenging times.