Tue. Jun 18th, 2024


The South African Social Security Agency (SASSA) plays a crucial role in providing essential grants to millions of beneficiaries across the country. However, the recent delay in January 2024 grant payments has caused significant concern and inconvenience among recipients. In this update, we provide clarity on the situation and outline the measures being taken to address the issue effectively.

Understanding the Payment Delay

Millions of South Africans, including parents, guardians, war veterans, and older persons, faced distress when their expected SASSA grant payments did not materialize in January 2024. The root cause of this delay has been attributed to errors in the verification system, primarily arising from incorrect banking details provided by beneficiaries during the application process.

Response from SASSA

Acknowledging the gravity of the situation, SASSA has issued an official statement assuring beneficiaries that steps are being taken to rectify the issue promptly. Minister Lindiwe Zulu has emphasized the agency’s commitment to reinstating unpaid individuals with double payments in the upcoming disbursement cycle in February 2024.

Addressing Beneficiary Concerns

SASSA recognizes the anxiety and frustration experienced by grant recipients and has provided avenues for assistance. Beneficiaries who did not receive their January grants are encouraged to contact the SASSA Call Centre at 0800 60 10 11 or visit their nearest SASSA offices to file complaints. Additionally, beneficiaries are advised to monitor their SASSA status online for real-time updates regarding payment approvals.

Impact on Various Grant Categories

The payment delay has had a widespread impact across different grant categories. Parents and guardians, particularly those reliant on Child Support and Foster Child grants, have been severely affected. Similarly, beneficiaries of War Veterans, Older Persons, Care Dependency, Disability, and Social Relief of Distress grants have faced challenges due to delayed payments.

Efforts to Resolve the Issue

Minister Lindiwe Zulu and SASSA are actively working to address the payment concerns and streamline the grant disbursement process. Efforts include prioritizing the reinstatement of unpaid beneficiaries, resolving technical glitches in the verification system, and improving communication channels for citizen assistance.

Looking Ahead

While the delay in January 2024 grant payments has undoubtedly caused inconvenience, beneficiaries can anticipate improved conditions in the coming months. SASSA is committed to ensuring timely payments and providing support to those in need. We urge beneficiaries to remain patient and proactive in seeking assistance if required.


In conclusion, SASSA is dedicated to resolving the challenges surrounding grant payments and ensuring that beneficiaries receive the support they deserve. With proactive measures in place and the commitment of Minister Lindiwe Zulu and SASSA officials, we anticipate a smoother process in the upcoming disbursement cycle. Stay informed, stay engaged, and together, we will navigate through these challenges towards a brighter future.