Tue. Jun 18th, 2024

Navigating SASSA: A Comprehensive Guide on Checking Status, Updating Banking Details, and Addressing Application Denials


Ensuring transparency and efficiency in the application and appeal processes is crucial when dealing with the South African Social Security Agency (SASSA). This comprehensive guide provides detailed steps on checking your SASSA status, updating banking details, and addressing a declined application for the R350 grant.

Checking SASSA Status:

Online Platform:

Navigate to the official SASSA SRD website.

Fill in your SA ID number or Passport number and your cellphone number.

Click the “Check Status” button and patiently await the results.

The SASSA Status Check system will display the approved month and your App ID.

Alternate Methods:

Contact the SASS Atoll-free helpline at 0800 60 10 11 and provide your ID number or application reference number.

Some applicants receive SMS updates on their application status; check your mobile phone for messages.

If your grant is paid through a bank account, inquire with your bank for payment status.

For personalized assistance, visit your local SASSA office with your ID and relevant application documents.

Changing Banking Details on SASSA:

Visit the SASSA SRD website at srd.sassa.gov.za.

Choose the “How do I change my banking details” section.

Input your South African ID number.

Upon receiving an SMS with the SASSA banking details link, open it and follow the instructions to update your bank details.

Addressing a Declined SASSA Check Application:

Identify the Reason for Decline:

Check the communication received from SASSA to understand the specific reason for the decline.

Correct Mistakes:

If errors are identified, review and rectify them in your application.

Provide Missing Information:

Supply any required information or documentation that may have been initially missing.

Contact SASSA:

Call the SASSA helpline at 0800 60 10 11 and inquire about the reason for the decline.

Follow the guidance provided by SASSA to resolve the issue.

Visit a Local SASSA Office:

If possible, visit your local SASSA office with relevant documents and ID for in-person assistance.


If issues persist, consider reapplying, ensuring all information is accurate and complete.

Stay Informed:

Regularly check for updates through official SASSA channels and communications.

Frequently Asked Questions:

1. Check R350 Appeal Status:

Visit srd.sassa.gov.za/appeals/appeal and input your ID number and phone number to track your appeal status.

2. R350 Appeal Still Pending:

Appeals may take two to three months due to the review of additional data for wrongful exclusions.

3. SRD Payment Date:

 Access payment dates through the official SASSA SRD website, USSD code, mobile app, or SMS.

4. SRD Check Declined:

Applications may be declined due to various reasons, often related to existing income sources.

 5. How to Check the Status of SASSA R350 Payment Date Appeal:

Track your appeal status by entering your ID number on srd.sassa.gov.za/appeals/track-appeal.

6. Duration of SASSA Appeal Approval:

Appeals may take up to 90 days, so submitting within 30 days and being patient is crucial.


Staying informed and following the correct procedures is essential when dealing with SASSA. This guide aims to empower individuals with the knowledge needed to navigate the application and appeal processes successfully. For the latest updates, always refer to the official SASSA channels and sources.