SASSA Change Phone Number
The SASSA Change Phone Number Social Relief of Distress (SRD) R350 Grant and other social grants rely on your phone number and South African ID to function properly. If you wish to continue receiving the grant each month, keeping your personal information current is crucial, and there’s no room for mistakes. Read more.
Changing your SASSA phone number is a straightforward process that only takes a minute. Ensure you have the ID number you used when applying for the SASSA SRD grant before proceeding.
Steps to Change Your SASSA Phone Number
To update your phone number for the SRD R350 and other grants, such as Disability, Old Age, Care Dependency, and Child Grants, follow these steps:
- Visit the SASSA services portal to access your SASSA account. Learn more.
- Enter your 13-digit South African Identity Number in the “ID Number” box.
- Input your 6-digit Application ID (App ID) provided by SASSA for grant approval.
- Click “Submit” to verify your identity as the original applicant.
- Select “Change Phone Number.”
- Provide your new cell phone number to update your SASSA application contact details.
- You’ll receive an SMS containing an OTP on the provided cell phone number for verification.
- Enter the SASSA OTP code and click “Verify Pin.”
- You’ll receive another message confirming your request to change your cell phone number.
- Click “Submit” to approve the number change. Check here.
- Wait for 14 days (two weeks) for SASSA to verify your new contact details and process payments accordingly.
Important Notice
Avoid frequent changes to your cell phone number. SASSA advises against multiple monthly changes, as this could delay grant payments and complicate the Sassa Reapplication process until verification is complete.
Phone is Stolen or You Lose Your SIM Card
In the event that your cell phone is stolen or you lose your SIM card registered with your SASSA application, you need to follow these steps to change your contact details with SASSA without an OTP:
- Report the incident to SASSA immediately. Read how.
- To report your stolen registered cell phone number to SASSA:
- Visit the SASSA portal.
- Enter your ID Number.
- By submitting your ID number, confirm that your cell phone number used for the SASSA SRD R350 grant application was changed without your permission.
- Confirm your choice with “Yes” or “No.”
- If you agree, you will receive a notification stating “Successfully submitted unauthorized cell phone number change report to SASSA.”
Reminder for Beneficiaries
- Log in to your SASSA account and check your SASSA status. If it shows “record not found,” contact the SASSA helpline at 0800 601 011 to block your payments.
- Proceed with the Change Phone Number process online to update your contact details.
- Wait 14 days (2 weeks) from the date of the requested change in your SASSA phone number for your phone number to be successfully updated for your grant payments.
FAQs
What should I do if I don’t receive the OTP after changing my phone number?
If you don’t receive the OTP, ensure the new phone number is active and capable of receiving SMS. You may also try resubmitting your request after some time.
How long does it take for SASSA to update my phone number?
It usually takes 14 days (two weeks) for SASSA to verify and update your phone number in their system.
Can I change my phone number more than once a month?
While it’s possible, SASSA advises against frequent changes as it may delay your grant payments.
What happens if I lose access to my phone number before updating it with SASSA?
If you lose access to your phone number, follow the steps to report the issue to SASSA immediately to prevent unauthorized access to your grant.